Users can select the Herb support chat in the language that works best for them—either English or another option, with the main difference being the hours of availability.
The English chat for the U.S. region (which must be chosen in the website settings) is available 24/7, so support agents can assist you at any time. In contrast, the Russian-language iHerb support chat operates on a fixed schedule, which may not suit everyone.
As an alternative, you can contact support by email through the website or mobile app. Go to the “Support Service” section (via the direct link), scroll down to find the “24-hour Help by Email” option, and click it. Then fill out the contact form, and you should receive a reply within 24 hours at your email address. gaa1991@gmail.com